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Refund policy

Returns & Refunds

Last updated: 03/05/2026

Right of withdrawal (consumers)

Pursuant to the Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason.

Conditions

  • Products must be returned in their original packaging, complete (accessories, manuals, cables), in perfect condition, unused beyond what is necessary to verify their nature and proper operation.
  • You are responsible for return shipping costs.

How to exercise your right of withdrawal

1. Notify us of your decision

Send us an email at sav@skysat.fr or a letter stating your intention to withdraw. You may use the withdrawal form below, but it is not mandatory.

SKYSAT — Customer Service 6 Rue de l'Oppidum, Pa de Bosseno, 56340 Carnac Email: sav@skysat.fr Phone: +33 2 97 52 14 52

2. Return the products within 14 days

From the date of your notification, you have 14 days to send the products back to:

SKYSAT 6 Rue de l'Oppidum, Pa de Bosseno 56340 Carnac

You may:

  • Generate a return label from your customer account on the Site (return shipping costs deducted from the refund);
  • Ship the package yourself using tracked or registered mail.

3. Receive your refund

We will refund the full amount paid (product + initial shipping costs based on the least expensive standard shipping method) within 14 days of receiving the returned products, using the same payment method as the original order.

If the product has been depreciated due to handling beyond what is necessary to verify its nature and operation, an amount corresponding to the loss in value may be deducted from the refund.

Products not eligible for withdrawal

The right of withdrawal does not apply to the following products:

Custom / personalized products

  • Cables cut or crimped to custom length (custom length, specific connectors)
  • Terminals assembled to specific specifications
  • Systems configured to custom specifications (electrical architectures, CZone configurations, integrated navigation systems)
  • Any multi-equipment integration performed to your specifications

These products are identified by a warning on the product page and during the ordering process.

Activated digital products

  • Activated software licenses (Adrena, CZone, navigation software, etc.)
  • Digital cartography for which the activation code has been used (C-MAP, Navionics, LightHouse Charts, BlueChart g3, etc.)
  • Downloaded firmware updates
  • Sealed goods that cannot be returned for health or hygiene reasons after being unsealed
  • Goods inseparably mixed with other items after delivery (components soldered, glued, or permanently installed)
  • Services fully performed with your prior agreement and express waiver (calibrations, training, installations)

Exchanges

If you wish to exchange a product (wrong size, incorrect model, etc.), contact our customer service:

  1. Email us at sav@skysat.fr and include your order number and the desired replacement product;
  2. We will provide instructions and issue a return merchandise authorization (RMA) number;
  3. Upon receipt of your returned product, we will ship the replacement.

If the replacement product is of a different value, the difference will be refunded or charged as applicable.

Warranty / Return Procedure

If your product has a defect or malfunction covered by the warranty, follow this procedure:

1. Contact our customer service at sav@skysat.fr or call +33 2 97 52 14 52 and provide:

  • your order number;
  • a description of the issue;
  • photographs if possible.

2. We will assign you a return merchandise authorization (RMA) number.

3. Carefully package the product:

  • use the original packaging or an equivalent;
  • particularly protect screens, optical components, and sensitive electronic parts (bubble wrap, foam);
  • clearly display the RMA number on the outside of the package.

4. Ship the package:

  • you may generate a prepaid return label from the Site (charged fees), or ship at your own expense using tracked shipping;
  • keep your shipping proof and tracking number.

5. After inspection, we will inform you of the outcome: repair, replacement, or refund as applicable.

Return address:

SKYSAT 6 Rue de l'Oppidum, Pa de Bosseno 56340 Carnac

Refused Returns

A returned product may be refused if:

  • it is sent without an RMA number;
  • the packaging is insufficient and the product arrived damaged due to the return shipping;
  • the product does not exhibit the reported defect upon inspection.

Specific instructions for batteries

Lithium-ion batteries are classified as dangerous goods. For returns:

  • Protect the terminals with insulating tape or caps;
  • Never send a damaged, swollen, or shock-damaged battery without contacting us first;
  • Use the original packaging or a certified equivalent;
  • Shipping must comply with ADR regulations (road transport of dangerous goods).

Packaging tips for a successful return

  • Use a rigid cardboard box of appropriate size;
  • Wrap the product in cushioning (crumpled paper, bubble wrap, foam) on all sides;
  • Individually protect screens and optical components with bubble wrap;
  • Securely seal the box with reinforced adhesive tape;
  • Clearly display the RMA number on the outside of the package (not directly on the product packaging);
  • Choose tracked or registered shipping — SKYSAT is not liable for lost or damaged packages during return shipping.

Withdrawal Form

(To be completed and returned only if you wish to exercise your right of withdrawal)

To the attention of: SKY SATELLITES SYSTEM (SKYSAT) 6 Rue de l'Oppidum, Pa de Bosseno, 56340 Carnac Email: sav@skysat.fr

I/We () hereby notify you of my/our withdrawal from the contract for the sale of the goods () / service (*) below:

  • Ordered on () / received on ():
  • Order number:
  • Name(s) of consumer(s):
  • Address of consumer(s):
  • Date:
  • Signature(s) of consumer(s) (only if notified by mail):

(*) Delete as applicable.

Business customers

Pursuant to the law, Business Customers do not have the right of withdrawal. Product returns are subject to SKYSAT's prior approval and the terms set out in our Terms of Sale.

Contact

For any questions regarding returns or refunds:

SKYSAT — Customer Service Email: sav@skysat.fr Phone: +33 2 97 52 14 52 Monday — Friday, 9:00 AM — 5:00 PM

SKY SATELLITES SYSTEM (SKYSAT) — SAS with a capital of €8,000 — RCS Lorient 442 477 394 — www.skysat.fr

Customer service

Monday - Friday, 9am - 6pm

Call us

02 97 52 14 52

Contact us

contact@skysat.fr

Address

6 rue de l'oppidum, Carnac 56