Guarantees
Guarantees
Last updated: 05/03/2026
By purchasing from SKYSAT, you benefit from several levels of protection: legal guarantees (mandatory and inalienable), the SKYSAT commercial warranty and the manufacturer warranties .
Your legal guarantees (for individuals)
As a consumer, you are automatically entitled, and independently of any commercial guarantee, to the following legal guarantees:
LEGAL GUARANTEE OF CONFORMITY
ACTION DEADLINE
• 2 years from the date of delivery of the property
• The consumer only needs to prove the existence of the defect, not the date it appeared.
• For continuous digital content/services: warranty applicable for the entire duration of the supply (> 2 years)
OBLIGATIONS OF THE PROFESSIONAL
• Provide all necessary updates to maintain the asset in compliance
CONSUMER RIGHTS - REPAIR OR REPLACEMENT
Processing time: 30 days following the request
Conditions: No fees and no major inconveniences
Warranty extension after repair: +6 months on top of the initial warranty
In the event of a replacement mandated by the seller: the warranty is renewed for 2 years from the date of replacement.
OTHER CONSUMER RECOURSE
Price reduction (while keeping the item) OR Contract termination (with full refund) possible if:
1. The professional refuses the repair or replacement
2. Repair/replacement takes place after 30 days
3. This causes a major inconvenience (recovery, removal, and installation costs)
4. Non-compliance persists despite attempts
Special case – Serious defect: Immediate right to price reduction or cancellation, without prior request for repair/replacement
CASES WHERE NO APPLICATION IS REQUIRED
• Compliance impossible
WARRANTY SUSPENSION
Any period of immobilization of the goods suspends the warranty until they are delivered in good condition.
PENALTIES FOR OBSTRUCTION
Seller acting in bad faith to obstruct: civil fine of up to €300,000 (or 10% of average annual turnover)
LEGAL REFERENCES
• Guarantee of conformity: Articles L. 217-1 to L. 217-32 of the Consumer Code
• Hidden defects: Articles 1641 to 1649 of the Civil Code
• Sanctions: Article L. 241-5 of the Consumer Code
In summary
| Guarantee | Duration | What it covers | Burden of proof |
|---|---|---|---|
| Compliance | 2 years from the date of delivery | Non-conformity defects (product not as described, unfit for its intended use) | The defect is presumed to exist — you do not have to prove its origin |
| Hidden defects | 2 years from the discovery of the vice | Hidden defects that render the product unfit for its intended use or significantly diminish its usefulness | At the buyer's expense |
These guarantees apply By right , regardless of any commercial guarantee. They cost you nothing.
SKYSAT Commercial Warranty
In addition to the legal guarantees, SKYSAT offers a 12-month commercial warranty from the date of delivery on all new products sold.
What the SKYSAT warranty covers
| Guarantor | SKY SATELLITES SYSTEM (SKYSAT) — SAS with capital of €8,000 — 6 Rue de l'Oppidum, Pa de Bosseno, 56340 Carnac |
| Duration | 12 months from the date of delivery |
| Territorial extent | Metropolitan France (outside metropolitan France: labor costs to be borne by the customer, spare parts covered) |
| Content | Repair or replacement of products or components recognized as defective by SKYSAT |
| Implementation | Contact sav@skysat.fr Please include your order number, a description of the defect, and photos if possible. You will then be assigned an RMA number. |
What the SKYSAT warranty does NOT cover
- Apparent defects not reported within 72 hours of receipt
- Modifications or repairs carried out by a third party without prior agreement from SKYSAT
- Replacement of parts with parts not supplied by SKYSAT
- Use not in accordance with manufacturer's specifications
- Lack of upkeep or maintenance
- Damage caused by a non-compliant environment (excessive humidity, salinity, temperature, abnormal vibrations)
- Damage caused by power surges, lightning, or faulty power supply
- Normal wear and tear
What the commercial warranty does not replace
The SKYSAT commercial warranty does not replace Never to legal guarantees. If you are a consumer, you benefit from the legal guarantees of conformity (2 years) and against hidden defects (2 years from discovery). independently and in addition of the commercial warranty.
Manufacturer's warranties
The products we distribute also benefit from the manufacturer's warranty , the conditions of which (duration, scope, exclusions) are specific to each brand.
SKYSAT assists you in implementing the manufacturer's warranty: we provide the interface with the manufacturer for the diagnosis, return and replacement of the products concerned.
Warranty periods by brand
Manufacturer warranty periods vary depending on the brand and product line. Here are the durations indicative The most common ones. The exact duration applicable to your product is shown in the manufacturer's documentation supplied with the product or is available upon request.
| Brand | Approximate duration | Terms |
|---|---|---|
| Raymarine | 2 to 3 years depending on the product | Raymarine Terms and Conditions |
| Furuno | 2 years (standard) | Furuno Terms and Conditions |
| Garmin | 1 to 2 years depending on the product | Garmin Terms and Conditions |
| B&G / Simrad / Lowrance | 2 to 3 years depending on the product | Navico Group Terms and Conditions |
| Victron Energy | 5 years | Victron Terms and Conditions |
| Mastervolt | 2 years (standard) | Mastervolt terms and conditions |
| NKE Marine Electronics | 2 years | Terms and conditions available upon request |
| CZone (Mastervolt) | 2 years | On request |
| Adrena | According to license | Adrena Conditions |
| Exail (formerly iXblue) | According to contract | Products available upon request — contractual terms |
| MG Energy | 5 years | On request |
| Blue Sea Systems | 2 years | Blue Sea Conditions |
| ICOM | 2 years | ICOM Terms and Conditions |
| Integral | According to contract | Products available upon request — contractual terms |
The durations and links above are provided for informational purposes only. SKYSAT does not guarantee the accuracy of this information, which is the responsibility of each manufacturer. The definitive terms and conditions are those provided by the manufacturer with the product. Please contact us to inquire about the warranty applicable to a specific product.
Spare parts
In accordance with Article L111-4 of the Consumer Code, the availability period for spare parts necessary for the use of our products is provided upon request to our customer service department: sav@skysat.fr .
How do I claim under a warranty?
Step 1 — Contact us
Send an email to sav@skysat.fr or call the +33 2 97 52 14 52 specifying:
- your order number;
- the product concerned (reference, serial number if available);
- a description of the problem encountered;
- Photographs of the defect, if possible.
Step 2 — Diagnosis
Our technical team will analyze your request and tell you what steps to take:
- Remote troubleshooting : in some cases, a firmware update, a setting or a manipulation can resolve the problem;
- Product return : if a return is necessary, we will provide you with an RMA number and return instructions.
Step 3 — Product Return
Pack the product carefully (see our packaging instructions ) and ship it to:
SKYSAT 6 Rue de l'Oppidum, Pa de Bosseno 56340 Carnac
Step 4 — Processing
After receiving and examining the product, we will repair or replace it. We will keep you informed of the progress by email.
Costs
| Situation | Shipping costs | Return shipping costs |
|---|---|---|
| Legal guarantee of conformity (2 years, for consumers) | At the expense of SKYSAT | At the expense of SKYSAT |
| SKYSAT commercial warranty (12 months, mainland France) | At the customer's expense | At the expense of SKYSAT |
| SKYSAT commercial guarantee (excluding mainland France) | At the customer's expense | At the customer's expense (except for spare parts) |
| Manufacturer's warranty | Subject to manufacturer's conditions | Subject to manufacturer's conditions |
| Out of warranty | At the customer's expense | At the customer's expense |
Professionals
Business customers benefit from the SKYSAT commercial warranty (12 months) and the warranty against hidden defects (articles 1641 et seq. of the French Civil Code). The statutory warranties of conformity specific to consumers do not apply to business customers.
For more details, see our General Terms and Conditions of Sale .
Contact
For any questions regarding warranties:
SKYSAT — After-Sales Service Email: sav@skysat.fr Telephone: +33 2 97 52 14 52 Monday — Friday, 9:00 a.m. — 5:00 p.m.
SKY SATELLITES SYSTEM (SKYSAT) — SAS with a capital of €8,000 — RCS Lorient 442 477 394 — www.skysat.fr
