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Új

Skysat az Európai Unió teljes területére szállít 🇪🇺

Jótállások

Jótállások

Utolsó frissítés: 2026.03.05.

A SKYSAT-nál vásárláskor több szintű védelemben részesül: a törvényi jótállás (kötelező és elidegeníthetetlen), a SKYSAT kereskedelmi jótállás és a gyártói jótállások.

Törvényi jótállás (magánszemélyek)

Fogyasztóként önt a törvény a következő kötelező jótállási jogok illetik meg, függetlenül bármely kereskedelmi jótállástól:

MEGFELELŐSÉGI JÓTÁLLÁS

IGÉNYBEVÉTELI IDŐ
• 2 év a termék átadásától számítva
• A fogyasztónak csak a hiba meglétét kell bizonyítania, nem pedig annak megjelenési idejét
• Folyamatos digitális tartalmak/szolgáltatások esetén: a jótállás a szolgáltatás teljes időtartama alatt érvényes (> 2 év)


A SZOLGÁLTATÓ KÖTELEZETTSÉGEI
• Minden szükséges frissítés biztosítása a termék megfelelő működésének fenntartásához


A FOGYASZTÓ JOGAI – JAVÍTÁS VAGY CSERE
Határidő: a kérés után 30 napon belül
Feltételek: költségmentesen és jelentős kényelmetlenség nélkül

Javítás utáni jótállás meghosszabbítása: +6 hónap az eredeti jótálláshoz

Eladó által előírt cserénél: a jótállás 2 évre újrakezdődik a cserétől számítva


EGYÉB JOGOK A FOGYASZTÓNAK
Árleszállítás (a termék megtartásával) VAGY Szerződés felbontása (teljes visszatérítéssel) lehetséges, ha:

1. A szolgáltató megtagadja a javítást vagy a cserét
2. A javítás/csere 30 napnál később történik
3. Ez jelentős kényelmetlenséget okoz (visszaküldési, elviteli, telepítési költségek)
4. A nem megfelelőség a próbálkozások ellenére is fennáll

Különleges eset – Súlyos hiba: Azonnali árleszállítási vagy szerződés-felbontási jog, javítás/csere iránti kérés nélkül


AZON ESETEK, AMIKOR NINCS SZÜKSÉG KÉRELEMRE
• A megfelelőség helyreállítása lehetetlen


A JÓTÁLLÁS FELFÜGGESZTÉSE
A termék bármely időszakra történő üzemen kívül helyezése felfüggeszti a jótállást, amíg a termék nem kerül megfelelő állapotban történő átadásra


BÜNTETÉSEK JÓTÁLLÁSI AKADÁLYOZÁS ESETÉN
Rosszindulatú akadályozás esetén a kereskedő büntetése: bírság akár 300 000 € (vagy az éves átlagos forgalom 10%-a)


TÖRVÉNYI HÁTTÉR
• Megfelelőségi jótállás: fogyasztói törvény 217-1–217-32. cikkelyei
• Rejtett hibák: polgári törvénykönyv 1641–1649. cikkelyei
• Büntetések: fogyasztói törvény L. 241-5. cikke

Összefoglaló

Jótállás típusa Időtartam Mit fed le Bizonyítási kötelezettség
Megfelelőségi 2 év az átadás időpontjától Megfelelőségi hibák (a termék nem felel meg a leírásnak, nem alkalmas a rendeltetésének) A hiba megléte feltételezett – nem kell bizonyítani az eredetét
Rejtett hibák 2 év a hiba felfedezésétől Rejtett hibák, amelyek a termék rendeltetésszerű használatát lehetetlenné teszik, vagy jelentősen csökkentik annak hasznosságát A vevő terhe

Ezek a jótállások automatikusan érvényesülnek, függetlenül bármely kereskedelmi jótállástól. Semmibe sem kerülnek.

SKYSAT kereskedelmi jótállás

A törvényi jótállások mellett a SKYSAT 12 hónapos kereskedelmi jótállást nyújt az összes új termékre, a szállítás napjától számítva.

Mit fed le a SKYSAT jótállás?
Jótálló SKY SATELLITES SYSTEM (SKYSAT) – 8 000 € alaptőkéjű SAS – 6 Rue de l'Oppidum, Pa de Bosseno, 56340 Carnac
Időtartam 12 hónap a szállítás napjától
Területi kiterjedés Franciaország (metropolitán területek – tengerentúli területeken: a munkadíj a vevő terhére, a cserealkatrészek fedezettek)
Tartalom A SKYSAT által hibásnak elismert termékek vagy alkatrészek javítása vagy cseréje
Igénybevétel Lépjen kapcsolatba a sav@skysat.fr címen rendeltszám, a hiba leírása és lehetőség szerint fényképek küldésével. Egy RMA számot fogunk kiadni.

Mit NEM fed le a SKYSAT jótállás?

  • Nyilvánvaló hibák, amelyek nem kerültek bejelentésre a termék átvételétől számított 72 órán belül
  • Harmadik fél által végzett módosítások vagy javítások a SKYSAT előzetes engedélye nélkül
  • A SKYSAT által nem szállított alkatrészek cseréje
  • A gyártó specifikációinak nem megfelelő használat
  • Hiányzó karbantartás vagy fenntartás
  • Nem megfelelő környezeti feltételek okozta károk (túlzott páratartalom, só, hőmérséklet, rendellenes rezgések)
  • Túlterhelés, villámcsapás vagy nem megfelelő elektromos táplálás okozta károk
  • Normál kopás

Mit NEM pótol a kereskedelmi jótállás?

A SKYSAT kereskedelmi jótállása soha nem helyettesíti a törvényi jótállásokat. Ha fogyasztó, akkor automatikusan jogosult a 2 éves megfelelőségi jótállásra és a 2 éves (a hiba felfedezésétől számított) rejtett hibák jótállására a kereskedelmi jótállás mellett is.

Gyártói jótállások

A forgalmazott termékek gyártói jótállásban is részesülnek, amelynek feltételei (időtartam, kiterjedés, kizárások) minden márkánál egyediek.

A SKYSAT segít a gyártói jótállás érvényesítésében: mi intézzük a gyártóval a diagnózist, a visszaküldést és a termék cseréjét.

Jótállási idők gyártónként

A gyártói jótállási idők a márkák és termékcsaládok szerint változnak. Itt a legelterjedtebb időintervallumokat adjuk meg. A pontos időtartamot a termékhez mellékelt gyártói dokumentáció tartalmazza, vagy kérheti tőlünk.

Gyártó Jótállási idő (közelítő) Feltételek
Raymarine 2–3 év a terméktől függően Raymarine feltételei
Furuno 2 év (szabványos) Furuno feltételei
Garmin 1–2 év a terméktől függően Garmin feltételei
B&G / Simrad / Lowrance 2–3 év a terméktől függően Navico Group feltételei
Victron Energy 5 év Victron feltételei
Mastervolt 2 év (szabványos) Mastervolt feltételei
NKE Marine Electronics 2 év Feltételek: kérhető
CZone (Mastervolt) 2 év Kérhető
Adrena Licencfüggő Adrena feltételei
Exail (korábban iXblue) Szerződésfüggő Különleges ajánlaton alapuló termékek – szerződési feltételek
MG Energy 5 év Kérhető
Blue Sea Systems 2 év Blue Sea feltételei
ICOM 2 év ICOM feltételei
Integrel Szerződésfüggő Különleges ajánlaton alapuló termékek – szerződési feltételek

A fenti időtartamok és linkek tájékoztató jellegűek. A SKYSAT nem garantálja ezek pontosságát, mivel azokat a gyártók határozzák meg. A végleges feltételek a gyártó által a termékkel együtt biztosított dokumentációban találhatók. Kérdezze meg tőlünk, ha pontosabb információra van szüksége egy adott termékről.

Pótalkatrészek

A fogyasztói törvény L111-4. cikkelye szerint a termékekhez szükséges pótalkatrészek elérhetőségének időtartamát a vevőszolgálatunknál kérheti: sav@skysat.fr.

Hogyan érvényesítsen egy jótállást?

1. lépés – lépjen kapcsolatba velünk

Küldjön egy e-mailt a sav@skysat.fr címre, vagy hívja a +33 2 97 52 14 52 telefonszámot, és adja meg:

  • rendeltszámát;
  • a érintett terméket (referencia, sorozatszám, ha rendelkezésre áll);
  • a felmerült problémát leíró leírást;
  • lehetőleg a hiba fényképeit.

2. lépés – diagnózis

Műszaki csapatunk elemzi a kérését, és közli a következő lépéseket:

  • Távoli hibaelhárítás: egyes esetekben a firmware frissítése, beállítás vagy kezelés megoldhatja a problémát;
  • Termék visszaküldése: ha szükséges a visszaküldés, RMA számot és visszaküldési utasításokat küldünk.

3. lépés – a termék visszaküldése

Csomagolja be gondosan a terméket (lásd csomagolási tanácsainkat), és küldje el a következő címre:

SKYSAT 6 Rue de l'Oppidum, Pa de Bosseno 56340 Carnac

4. lépés – kezelés

A termék beérkezése és vizsgálata után javítjuk vagy cseréljük azt. Az előrehaladást e-mailben értesítjük.

Költségek

Eset Küldési költségek Visszaküldési költségek
Törvényi megfelelőségi jótállás (2 év, fogyasztók) SKYSAT terhe SKYSAT terhe
SKYSAT kereskedelmi jótállás (12 hónap, Franciaország) Vevő terhe SKYSAT terhe
SKYSAT kereskedelmi jótállás (Franciaországon kívül) Vevő terhe Vevő terhe (kivéve cserealkatrészek)
Gyártói jótállás A gyártó feltételei szerint A gyártó feltételei szerint
Jótálláson kívül Vevő terhe Vevő terhe

Szakmai ügyfelek

A szakmai ügyfelek jogosultak a SKYSAT 12 hónapos kereskedelmi jótállására és a rejtett hibákra (polgári törvénykönyv 1641. és következő cikkei). A fogyasztókra vonatkozó törvényi megfelelőségi jótállás nem alkalmazható a szakmai ügyfelekre.

További részletekért tekintse meg Általános Üzleti Feltételeinket.

Kapcsolat

Jótállással kapcsolatos kérdései esetén:

SKYSAT – Vevőszolgálat E-mail: sav@skysat.fr Telefon: +33 2 97 52 14 52 Hétfő–Péntek, 9:00–17:00

SKY SATELLITES SYSTEM (SKYSAT) – 8 000 € alaptőkéjű SAS – Lorienti Cégbíróság 442 477 394 – www.skysat.hu

Ügyfélszolgálat

Hétfő - péntek, 9:00–18:00

Hívjon minket

02 97 52 14 52

Kapcsolat

contact@skysat.fr

Cím

6. utca, Oppidum, Carnac 56