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Visszatérítési és pénzvisszafizetési szabályzat — Egyesült Államok

Visszatérítési és pénzvisszafizetési szabályzat — Egyesült Államok

Utolsó frissítés: 2026. május

Fontos tudnivaló

Ez a szabályzat az Egyesült Államokba szállított rendelésekre vonatkozik. Franciaországba vagy más európai uniós országokba szállított rendelésekkel kapcsolatban kérjük, tekintse meg általános visszatérítési szabályzatunkat.

Minden vásárlás végleges — egy kivétellel

A franciaországi raktárunkból történő nemzetközi szállítási logisztikai okok miatt az Egyesült Államokba történő minden vásárlás végleges, a hibás termékek kivételével. A következő esetekben nem fogadunk el visszaküldést:

  • Változás a szándékban vagy a vevő megbánása
  • Méret vagy illeszkedés problémák
  • Kompatibilitási problémák, amelyek a vásárlás előtt ellenőrizhetők voltak
  • Vevői vagy telepítési hiba okozta kár

Hibás termékek

Ha hibás terméket kap (gyártási hiba vagy szállítás közbeni sérülés):

  • Lépjen kapcsolatba velünk a support@skysat.fr címen a szállítás utáni 14 napon belül
  • Csatolja a rendelés számát, a hiba fényképeit és egy rövid leírást
  • Kiállítjuk a Visszaküldési Engedélyt (RMA) a szállítási utasításokkal együtt
  • A megerősített hibás termékek visszaküldési költségeit mi fedezzük

Vámok, adók és vámkezelési díjak

Az Egyesült Államokba szállított rendeléseket DDU (vámmentes leszállítás) módon küldjük. A szállítmányozó (DHL Express Worldwide) a kiszállításkor vám-, importadó- és vámkezelési díjakat szedhet be. Ezeket a díjakat az amerikai Vám- és Határvédelmi Hatóság (CBP) határozza meg a termék kategóriája és deklarált értéke alapján, és Skysat által nem téríthetők vissza semmilyen körülmények között.

Korlátozott termékek

Bizonyos tengeri rádiók (VHF, AIS, EPIRB, PLB, AIS-SART) nem értékesíthetők amerikai ügyfelek részére az FCC típusjóváhagyási és a NOAA / Egyesült Államok Parti Őrség előírásai miatt. Ezeket a termékeket automatikusan kiszűrjük az amerikai katalógusból, és nem lehet őket amerikai címekre szállítani.

Szállítási idők

Szabványos szállítás az Egyesült Államokba: 7–10 munkanap a franciaországi Carnac-i raktárunkból DHL Express Worldwide által. A szállítási számot a csomag feladása után küldjük meg.

Kapcsolat

Bármilyen visszaküldéssel kapcsolatos kérdés esetén lépjen kapcsolatba velünk a support@skysat.fr címen.

Service client

Lundi - Vendredi, 9h - 18h

Appelez-nous

02 97 52 14 52

Contactez-nous

contact@skysat.fr

Adresse

6 rue de l'oppidum, Carnac 56