Frequently Asked Questions
Before departure: everything you need to know about your order and the services we offer.
Is Skysat a sales site or a marine electronics installer company?
Is Skysat a sales site or a marine electronics installer company?
We are above all installers of electronic and electrical systems based in Carnac (Morbihan) for 23 years. Unlike a generalist retailer, our team of 8 experts installs and tests daily the equipment we sell online.
We only reference products that we have technically validated for cruising and/or racing.
How do I know if equipment is compatible with my current installation?
How do I know if equipment is compatible with my current installation?
Compatibility is the critical point of an electronic retrofit project. On each product page, we indicate the supported protocols.
Warning: Connecting a latest-generation device to an old network often requires converters or adaptations.
If in doubt about your architecture, contact our Engineering Department for a quote, or one of our partner installers before ordering, to avoid any errors.
Do you offer installation of equipment aboard my boat?
Do you offer installation of equipment aboard my boat?
Yes. We don’t leave you alone with your box and diagrams.
- For complex products (Autopilots, Radars): You can tick the "Commissioning Assistance" option during purchase.
- For a full installation: We intervene directly (South Brittany) or guide you to our network of approved partner installers nationwide. Contact us!
Are there specific terms for professionals (installers / shipyards / competitors)?
Are there specific terms for professionals (installers / shipyards / competitors)?
Absolutely. Skysat acts as a logistics and technical partner for independent installers, shipyards, racing teams and all marine professionals.
By creating a Pro Account, you gain access to your discounted rates, all technical documentation and numerous benefits detailed here.
What should I do if I encounter a configuration issue?
What should I do if I encounter a configuration issue?
We distinguish between warranty claims (guarantee) and technical advice.
The equipment is covered by the manufacturer's warranty.
For installation or configuration assistance, you can contact us for a quote in southern Brittany, or one of our partner installers.
We strive to provide as much free documentation, tutorials, and technical datasheets as possible.
Do you sell spare parts for older systems (B&G H3000, Raymarine ST60...)?
Do you sell spare parts for older systems (B&G H3000, Raymarine ST60...)?
Yes, we hold a "Gold" stock of new but obsolete products, unavailable elsewhere.
Let’s be transparent: These parts are intended for pure troubleshooting to maintain an existing system. They are sold without any software evolution warranty. Check the product page carefully for technical limitations before purchase.
Do you deliver directly to a harbor or marina?
Do you deliver directly to a harbor or marina?
Yes, we understand marina life. However, to avoid frequent losses at the harbor master’s office, we recommend delivery to a Relais Colis (pickup point) near the harbor or directly to a professional (boatyard). If you are on a short stopover, call us to confirm delivery time feasibility before ordering.

