Frequently Asked Questions
Before departure: everything you need to know about your order and the services we offer.
Is Skysat an online store or a marine electronics installer?
Is Skysat an online store or a marine electronics installer?
We are first and foremost electronic and electrical systems installers based in Carnac (Morbihan) for 23 years. Unlike a generalist seller, our team of 8 experts installs and tests daily the equipment we sell online.
We only stock products that we have technically validated for cruising and/or racing.
How do I know if equipment is compatible with my current installation?
How do I know if equipment is compatible with my current installation?
Compatibility is the critical point of an electronic retrofit project. On each product page, we indicate the supported protocols.
Warning: Connecting cutting-edge hardware to an old network often requires converters or adaptations.
If you are unsure about your architecture, contact our Engineering Department for a quote, or one of our partner installers before ordering, to avoid any mistakes.
Do you offer installation of equipment aboard my boat?
Do you offer installation of equipment aboard my boat?
Yes. We don’t leave you alone with your box and diagrams.
- For complex products (Autopilots, Radars): You can check the "Commissioning assistance" option when purchasing.
- For a full installation: We intervene directly (South Brittany) or guide you to our network of approved partner installers across France. Contact us!
I am a professional (Installer / Shipyard / Competitor), do you offer specific terms?
I am a professional (Installer / Shipyard / Competitor), do you offer specific terms?
Absolutely. Skysat acts as a logistics and technical partner for independent installers, shipyards, racing teams and all marine professionals.
By creating a Pro Account, you gain access to your discounted rates, all technical documentation and numerous benefits detailed here.
What should I do if I encounter a configuration issue?
What should I do if I encounter a configuration issue?
We distinguish between warranty claims (guarantee) and technical advice.
The equipment is covered by the manufacturer's warranty.
For assistance with installation or configuration, you can contact us for a quote in southern Brittany, or one of our partner installers.
We strive to provide as much free documentation, tutorials, and technical datasheets as possible.
Do you sell spare parts for older systems (B&G H3000, Raymarine ST60...)?
Do you sell spare parts for older systems (B&G H3000, Raymarine ST60...)?
Sí, la col·lecció Déstockage agrupa productes de fi de sèrie, desclassificats, reacondicionats, d’exposició o provinents d’estocs antics.
Sigui transparents: Aquestes peces estan destinades únicament al d’avaria pur o a una oportunitat puntual. Cada fitxa especifica l’estat, el contingut del paquet i les possibles limitacions. Es venen sense garantia comercial addicional, fora dels drets legals aplicables.
Do you deliver directly to a harbor or marina office?
Do you deliver directly to a harbor or marina office?
Yes, we understand marina life. However, to avoid frequent losses at the harbor master's office, we recommend delivery to a Pickup Point near the harbor or directly to a professional (boatyard). If you are on a short stopover, call us to check the feasibility of the delivery time before ordering.

