Frequently Asked Questions
Before you embark: everything you need to know about your order and the services we offer.
Is Skysat a sales website or an electronics installation company?
Is Skysat a sales website or an electronics installation company?
We are first and foremost electronic and electrical systems installers based in Carnac (Morbihan) since 2002. Unlike a generalist retailer, our team of 10 people installs and tests daily the equipment we sell online.
We only stock products that we have technically validated for cruising and/or racing.
How can I tell if a piece of equipment is compatible with my current setup?
How can I tell if a piece of equipment is compatible with my current setup?
Compatibility is the critical point of an electronic retrofit project. On each product page, we indicate the supported protocols.
Warning: Connecting state-of-the-art equipment to an old network often requires converters or adaptations.
If you have any doubts about your architectural design, contact our Design Office for a quote, or one of our partner installers before ordering, in order to avoid any mistakes.
Do you offer to install the equipment on board my boat?
Do you offer to install the equipment on board my boat?
Yes. We won't leave you alone with your box and diagrams.
- For complex products (Pilots, Radars): You can select the "Commissioning assistance" option when purchasing.
- For a complete installation: We can handle it directly (Southern Brittany) or direct you to our network of approved installation partners throughout France. Contact us!
I am a professional (Installer / Construction Site / Competitor), do I have any specific conditions?
I am a professional (Installer / Construction Site / Competitor), do I have any specific conditions?
Absolutely. Skysat acts as a logistics and technical partner for independent installers, shipyards , racing teams and all nautical professionals.
By creating a Pro Account , you gain access to your discounted rates, all technical documentation and many other benefits detailed here .
What should I do if I encounter a difficulty during setup?
What should I do if I encounter a difficulty during setup?
We distinguish between a breakdown (warranty) and technical advice.
The equipment is covered by the manufacturer's warranty.
For help with installation or setup, you can contact us for a quote in South Brittany, or one of our partner installers .
We strive to make as much documentation, tutorials, and technical datasheets as possible available free of charge.
Do you sell spare parts for older systems (B&G H3000, Raymarine ST60...)?
Do you sell spare parts for older systems (B&G H3000, Raymarine ST60...)?
Yes, the Clearance collection includes end-of-line, downgraded, refurbished, display, or old-stock items.
Be clear: These items are intended for pure repair or one-off opportunities. Each listing specifies the condition, contents of the package, and any limitations. They are sold without additional commercial warranty, beyond applicable legal rights.
Do you deliver directly to a port or to a harbor master's office?
Do you deliver directly to a port or to a harbor master's office?
Yes, we understand marina life. However, to avoid frequent losses at the marina office, we recommend delivery to a Relay Point near the harbor or directly to a professional (boatyard). If you are on a short stopover, call us to check the feasibility of the deadline before ordering.

