Shipping policy
Delivery
Last updated: 15/10/2026
Delivery zones
SKYSAT delivers to mainland France, the European Union, French overseas departments, regions and collectivities (DROM-COM) and several countries outside the European Union (see “Delivery to overseas and outside the EU” below).
Available destinations and corresponding delivery fees are displayed when you validate your order. For other destinations or specific needs, contact us: sav@skysat.fr.
Carriers
| Carrier | Delivery type | Tracking |
|---|---|---|
| FedEx | Home delivery — France, EU, overseas and international | Yes |
| Chronopost | Pick-up point (France) | Yes |
| Mondial Relay | Pick-up point (France) | Yes |
| Colissimo | Pick-up point (France) | Yes |
| Specialized carrier | Home delivery by appointment — Heavy, bulky items, pallets | Yes |
The carrier is selected based on the weight, dimensions and nature of the ordered products, as well as the destination. SKYSAT selects the most suitable carrier for your order; for certain destinations (islands, remote areas) or packages, another tracked carrier may be used. When multiple options are available, you can choose your delivery method when validating your order.
Delivery times
The times shown below are estimates starting from the date of shipment. The order processing time (preparation, restocking if necessary) is added to the transit time.
Processing time
| Status | Estimated lead time |
|---|---|
| Product in stock at SKYSAT | 1 to 3 business days |
| Product in stock at supplier | 3 to 10 business days |
| Product in procurement / manufacturing | Up to 15 business days |
| Product « Extended lead time » (stated on the product page) | Variable — lead time is specified on the product page |
If your order includes products with different availability lead times, the entire order will be shipped as soon as all products become available, unless you specify otherwise.
Shipping time (after dispatch)
| Destination | Home delivery (FedEx) | Pickup point (Chronopost, Mondial Relay, Colissimo) | Specialized carrier |
|---|---|---|---|
| Metropolitan France | 1 to 3 business days | 2 to 4 business days | 3 to 7 business days (by appointment) |
| European Union | 2 to 5 business days | Not offered | On quotation |
Overseas and non-European Union: see the dedicated section below.
These lead times are provided for information only and may vary depending on carrier conditions, exact destination, and periods of high activity.
Order tracking
A shipping confirmation email is sent to you as soon as your parcel is handed over to the carrier, containing:
- the tracking number;
- the carrier name;
- a direct link to track your parcel.
You can also track your order status from your customer account on the Site.
Shipping costs
Private customers (B2C)
Shipping costs are calculated based on the weight and volume of the ordered products. They are displayed before you confirm your order.
Offer valid until 25 December 2026 at 23:59 (Paris time). Free standard home delivery for retail customers on goods from €500 including VAT to mainland France, or €1,000 including VAT to DE, AT, BE, DK, ES, FI, IE, IT, LU, NL, PL, PT and SE, after discounts and excluding shipping charges. Eligible orders must form one delivery group, with known shipping weight up to 20 kg. Pickup points, batteries, solar panels, oversized or long goods, pallets, shipping by quotation, Corsica, islands and other special destinations described in this policy are excluded. Other deliveries remain chargeable. Eligibility and the final charge are checked at checkout.
Business customers (B2B)
Business customers are excluded from this free shipping offer. Their rates and the terms of deliveries arranged by quotation remain unchanged.
Heavy, bulky, or special transport products
Some products require a specific shipping method due to their weight, dimensions, or nature. This includes, in particular:
- Windlasses and bow thrusters
- Generators
- Desalination systems
- Large radar antennas
- Rigid solar panels
- High-capacity batteries (palletized)
For these products:
- delivery is handled by a specialized carrier (heavy goods transport or pallet shipping);
- delivery is made by appointment ;
- a shipping surcharge may apply (displayed before order confirmation);
- the delivery location must be accessible to the delivery vehicle;
- you must have the necessary unloading equipment (hand truck, dock, or possibility of unloading via tailgate if available).
If delivery is impossible due to your fault (insufficient access, absence at the appointment), representation and storage fees will be charged to you.
Batteries and dangerous goods
Lithium-ion and lithium-polymer batteries (Victron Energy, Mastervolt, MG Energy, etc.) are classified as dangerous goods. Their transport is subject to specific regulations (ADR/IATA) which may result in:
- restrictions on destinations (some areas or carriers cannot deliver these products) ;
- additional transport costs related to regulatory packaging and labeling ;
- extended delivery times in some cases.
Any such restrictions are indicated on the product page and/or at the time of order confirmation.
Fuel cells (e.g., EFOY) and their methanol cartridges are also classified as dangerous goods and can only be shipped by road.
Inspection on delivery
Upon receipt of your package, we recommend that you:
- Inspect the package in the presence of the driver before signing the delivery note ;
- If the package is damaged: make precise and detailed notes on the delivery note (« crushed box on right side », « wet packaging », etc.) — do NOT sign « subject to unpacking » without details ;
- Open the package and check that the contents match your order (quantity, references, product condition) ;
- If a product is missing, damaged, or non-compliant: contact us within 72 hours at sav@skysat.fr with:
- your order number ;
- a description of the issue ;
- photographs of the package and the damaged product.
Without reservations made within 72 hours of delivery, products are deemed compliant with the order and free of apparent defects.
Delivery delay
If your order is not delivered within the stated timeframe:
- Contact us at sav@skysat.fr — we will follow up with the carrier ;
- If the delay exceeds 30 days from the delivery date stated at the time of ordering, you may formally request delivery within a reasonable additional period ;
- If delivery still does not occur after this period, you may terminate the contract and receive a full refund within 14 days.
Closure periods
SKYSAT may occasionally close its premises (holidays, inventory). During these periods, orders continue to be recorded, but processing and shipping are suspended. A notice is displayed on the Site in the event of an extended closure likely to affect delivery times.
Overseas and non-European Union shipping
In addition to metropolitan France and the European Union, SKYSAT ships to the DROM-COM and to several non-EU countries, including Switzerland, the United Kingdom, Norway, Canada and the United States. Available destinations are those offered during order validation. Shipping fees, calculated by weight, are displayed at checkout.
These shipments are made on a DAP (Delivered At Place) basis: any import duties, local taxes and potential import fees are payable by the customer upon receipt and are not included in the price.
Overseas departments, regions and collectivities (DROM-COM)
- Destinations: Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Martin, Saint-Barthélemy, Saint-Pierre and Miquelon, New Caledonia, French Polynesia, Wallis and Futuna, and the French Southern and Antarctic Lands.
- Carrier: FedEx, except where otherwise specified by destination.
- Delivery time: longer than in metropolitan France; depends on the territory and customs clearance.
- Customs conditions: shipment on a DAP basis. Local excise duties, local VAT (depending on the territory) and any customs clearance fees are payable on arrival.
- Heavy, bulky or special products: on quotation shipping.
United Kingdom
- Carrier: FedEx
- Delivery time: 3 to 5 business days after dispatch
- Rates: calculated by weight and displayed in GBP at checkout.
- Customs conditions: shipment on a DAP (Delivered At Place) basis. UK VAT (20%), import duties and customs clearance fees are collected by the carrier at delivery on behalf of HMRC. These fees are not included in the price.
- Returns: see Returns Policy — United Kingdom
United States
- Carrier: FedEx
- Delivery time: 7 to 10 business days after dispatch
- Rates: calculated by weight and displayed in USD at checkout.
- Customs conditions: shipment on a DAP (Delivered At Place) basis. Import duties, import taxes and customs fees are collected by the carrier at delivery on behalf of the U.S. Customs and Border Protection (CBP). These fees are not included in the price.
- Restricted products: certain marine radio equipment (VHF, AIS, EPIRB, PLB, AIS-SART) cannot be sold in the United States due to FCC / NOAA / U.S. Coast Guard compliance requirements.
- Returns: see Returns Policy — United States
Other destinations
For delivery to any destination not offered during order checkout (Australia, etc.), contact us at sav@skysat.fr — we will provide a custom quotation.
Contact
For any questions regarding your delivery:
SKYSAT — Customer Service Email: sav@skysat.fr Phone: +33 2 21 65 24 40 Monday — Friday, 9:00 AM — 5:00 PM
SKY SATELLITES SYSTEM (SKYSAT) — SAS with capital of €8,000 — RCS Lorient 442 477 394 — www.skysat.fr
