Frequently asked questions
Before departure: everything you need to know about your order and the services we offer.
Is Skysat a sales site or a marine electronics installer company?
Is Skysat a sales site or a marine electronics installer company?
We are first and foremost electronic and electrical systems installers based in Carnac (Morbihan) for 23 years. Unlike a generalist retailer, our team of 8 experts installs and tests daily the equipment we sell online.
We only reference products that we have technically validated for cruising and/or racing.
How do I know if equipment is compatible with my current installation?
How do I know if equipment is compatible with my current installation?
Compatibility is the critical point of an electronic retrofit project. On each product page, we indicate the supported protocols.
Warning: Connecting cutting-edge equipment to an old network often requires converters or adaptations.
If in doubt about your architecture, contact our Engineering Department for a quote, or one of our partner installers before ordering, to avoid any mistakes.
Do you offer installation of equipment on board my sailboat?
Do you offer installation of equipment on board my sailboat?
Yes. We do not leave you alone with your box and schematics.
- For complex products (Autopilots, Radars): You can check the "Commissioning assistance" option during purchase.
- For a full installation: We intervene directly (South Brittany) or guide you to our network of approved partner installers across France. Contact us!
I am a professional (installer / yard / competitor). Do I have specific conditions?
I am a professional (installer / yard / competitor). Do I have specific conditions?
Absolutely. Skysat acts as a logistics and technical partner for independent installers, shipyards, racing teams and all marine professionals.
By creating a Pro Account, you gain access to your discounted rates, all technical documentation and numerous benefits detailed here.
What should I do if I encounter a difficulty during setup?
What should I do if I encounter a difficulty during setup?
We distinguish between warranty claims (guarantee) and technical advice.
The equipment is covered by the manufacturer's warranty.
For installation or configuration assistance, you can contact us for a quote in South Brittany, or one of our partner installers.
We strive to provide as much free documentation, tutorials, and technical sheets as possible.
Do you sell spare parts for older systems (B&G H3000, Raymarine ST60...)?
Do you sell spare parts for older systems (B&G H3000, Raymarine ST60...)?
Da, kolekcija Déstock sadrži proizvode iz završnih serija, deklasirane, obnovljene, izložbene ili iz starijih zaliha.
Biti ćemoTransparentni: Ove se stavke prodaju isključivo za hitno održavanje ili kao povremena prilika. Svaka kartica navodi stanje, sadržaj pakiranja i eventualna ograničenja. Prodaju se bez dodatne komercijalne garancije, osim zakonskih prava koja su primjenjiva.
Do you deliver directly to a harbor or marina office?
Do you deliver directly to a harbor or marina office?
Yes, we understand pontoon life. However, to avoid frequent losses at the marina office, we recommend delivery to a Relay Point near the harbor or directly to a professional (boatyard). If you are on a short stopover, call us to check the feasibility of the deadline before ordering.

