Frequently asked questions
Before departure: everything you need to know about your order and the services we offer.
Is Skysat a retail site or a marine electronics installer company?
Is Skysat a retail site or a marine electronics installer company?
We are first and foremost installers of electronic and electrical systems based in Carnac (Morbihan) for 23 years. Unlike a generalist seller, our team of 8 experts installs and tests daily the equipment we sell online.
We only reference products that we have technically validated for cruising and/or racing.
How do I know if equipment is compatible with my current installation?
How do I know if equipment is compatible with my current installation?
Compatibility is the critical point in an electronic retrofit project. On each product page, we list the supported protocols.
Warning: Connecting cutting-edge equipment to an old network often requires converters or adaptations.
If you are unsure about your architecture, contact our Engineering Department for a quote, or one of our partner installers before ordering, to avoid any mistakes.
Do you offer installation of equipment aboard my boat?
Do you offer installation of equipment aboard my boat?
Yes. We don’t leave you alone with your box and your schematics.
- For complex products (autopilots, radars): You can tick the "Commissioning assistance" option when purchasing.
- For a full installation: We intervene directly (South Brittany) or guide you to our network of approved partner installers across France. Contact us!
Are you a professional (installer / yard / competitor)? Do you have specific terms?
Are you a professional (installer / yard / competitor)? Do you have specific terms?
Yes. Skysat acts as a logistics and technical partner for independent installers, yards, racing teams and all marine professionals.
By creating a Pro Account, you gain access to discounted rates, all technical documentation and numerous benefits detailed here.
What should I do if I encounter a configuration issue?
What should I do if I encounter a configuration issue?
We distinguish between warranty claims (guarantee) and technical advice.
The equipment is covered by the manufacturer’s warranty.
For installation or configuration assistance, you can contact us for a quote in southern Brittany, or one of our partner installers.
We strive to provide as much free documentation, tutorials, and technical datasheets as possible.
Do you sell spare parts for legacy systems (B&G H3000, Raymarine ST60...)?
Do you sell spare parts for legacy systems (B&G H3000, Raymarine ST60...)?
Já, safnið Déstockage inniheldur vörur úr lokaðri framleiðslu, vörur sem eru ekki lengur í fullu gildi, endurunnar, sýnishorna eða úr gömlum birgðum.
Við tökum enga slekkju á því: Þessar vörur eru ætlaðar eingöngu til bráðabirgða eða einstakra tækifæra. Á hverri vöru síðu er nákvæmlega lýst ástandi, innihaldi pakkans og mögulegum takmörkunum. Þær eru seldar án viðbótarverslunarleyfis, að lögbundnum réttindum undanskildum.
Do you deliver directly to a harbor or marina office?
Do you deliver directly to a harbor or marina office?
Yes, we understand marina life. However, to avoid frequent losses at the marina office, we recommend delivery to a Relay Point near the harbor or directly to a professional (shipyard). If you are on a short stopover, call us to check the feasibility of the delivery time before ordering.

