Frequently Asked Questions
Before departure: everything you need to know about your order and the services we offer.
Is Skysat a retail site or a marine electronics installer company?
Is Skysat a retail site or a marine electronics installer company?
We are first and foremost electronic and electrical systems installers based in Carnac (Morbihan) for 23 years. Unlike a generalist retailer, our team of 8 experts installs and tests daily the equipment we sell online.
We only reference products that we have technically validated for cruising and/or racing.
How do I know if a device is compatible with my current installation?
How do I know if a device is compatible with my current installation?
Compatibility is the critical point in an electronic retrofit project. On each product page, we indicate the supported protocols.
Warning: Connecting state-of-the-art equipment to an old network often requires converters or adaptations.
If in doubt about your architecture, contact our Engineering Department for a quote, or one of our partner installers before ordering, to avoid any errors.
Do you offer installation services aboard my boat?
Do you offer installation services aboard my boat?
Yes. We don’t leave you alone with your box and your diagrams.
- For complex products (autopilots, radars): You can select the "Commissioning assistance" option during purchase.
- For a full installation: We intervene directly (South Brittany) or guide you to our network of approved partner installers throughout France. Contact us!
Do you have specific terms for professionals (installers / boatyards / competitors)?
Do you have specific terms for professionals (installers / boatyards / competitors)?
Yes. Skysat acts as a logistics and technical partner for independent installers, yards, racing teams and all marine professionals.
By creating a Pro Account, you gain access to your discounted rates, all technical documentation and numerous benefits detailed here.
What should I do if I encounter a configuration issue?
What should I do if I encounter a configuration issue?
We distinguish between warranty claims (manufacturer warranty) and technical advice.
The equipment is covered by the manufacturer's warranty.
For installation or configuration assistance, you can contact us for a quote in South Brittany, or one of our partner installers.
We strive to provide as much free documentation, tutorials, and technical datasheets as possible.
Do you sell spare parts for older systems (B&G H3000, Raymarine ST60...)?
Do you sell spare parts for older systems (B&G H3000, Raymarine ST60...)?
Yes, we have a "Gold" stock of new but obsolete products, unavailable elsewhere.
Let’s be transparent: These parts are intended for pure troubleshooting to maintain an existing system. They are sold without a guarantee of software evolution. Check the product page carefully for technical limitations before purchasing.
Do you deliver directly to a harbor or marina office?
Do you deliver directly to a harbor or marina office?
Yes, we understand dockside life. However, to avoid frequent losses at the harbor master’s office, we recommend delivery to a Relay Point near the harbor or directly to a professional (boatyard). If you are on a short stopover, call us to check delivery feasibility before ordering.

