Frequently asked questions
Before departure: everything you need to know about your order and the services we offer.
Is Skysat a sales website or a marine electronics installer company?
Is Skysat a sales website or a marine electronics installer company?
We are first and foremost electronic and electrical systems installers based in Carnac (Morbihan) for 23 years. Unlike a general retailer, our team of 8 experts installs and tests daily the equipment we sell online.
We only stock products that we have technically validated for cruising and/or racing.
How do I know if equipment is compatible with my current installation?
How do I know if equipment is compatible with my current installation?
Compatibility is the critical point in an electronic retrofit project. On each product page, we list the supported protocols.
Warning: Connecting cutting-edge equipment to an old network often requires converters or adaptations.
If in doubt about your architecture, contact our Engineering Department for a quote, or one of our partner installers before ordering, to avoid any mistakes.
Do you offer installation of equipment on board my boat?
Do you offer installation of equipment on board my boat?
Yes. We don’t leave you alone with your box and schematics.
- For complex products (autopilots, radars): You can tick the "Commissioning assistance" option when purchasing.
- For a full installation: We intervene directly (South Brittany) or guide you to our network of approved partner installers across France. Contact us!
I am a professional (Installer / Shipyard / Competitor), do I have specific conditions?
I am a professional (Installer / Shipyard / Competitor), do I have specific conditions?
Yes. Skysat acts as a logistics and technical partner for independent installers, boatyards, racing teams and all marine professionals.
By creating a Pro Account, you gain access to discounted rates, all technical documentation and numerous benefits detailed here.
What should I do if I encounter a difficulty during configuration?
What should I do if I encounter a difficulty during configuration?
We distinguish between warranty claims (manufacturer warranty) and technical advice.
The equipment is covered by the manufacturer's warranty.
For assistance with installation or configuration, you can contact us for a quote in southern Brittany, or one of our partner installers.
We strive to provide as much free documentation, tutorials, and technical datasheets as possible.
Do you sell spare parts for older systems (B&G H3000, Raymarine ST60...)?
Do you sell spare parts for older systems (B&G H3000, Raymarine ST60...)?
Da, zbirka Déstockage združuje izdelke iz končnih serij, razklasificirane, predelane, iz razstav ali iz starih zalog.
Bodimo odkriti: Te izdelki so namenjeni izključno za nujno popravilo ali priložnostni nakup. V vsaki kartici je navedeno stanje, vsebina pakiranja in morebitna omejitev. Prodajajo se brez dodatne komercialne garancije, razen pooblaščene pravne garancije.
Do you deliver directly to a harbor or marina office?
Do you deliver directly to a harbor or marina office?
Yes, we are familiar with marina life. However, to avoid frequent losses at the harbor master’s office, we recommend delivery to a Relay Point near the harbor or directly to a professional (shipyard). If you are on a short stopover, call us to check the feasibility of the delivery time before ordering.

